Working Hours: Monday to Friday: 08:30 AM - 05:30 PM, Alternate Saturday: 08:30 AM - 12:30 PM
Annual Leave: 14
Responsibilities
- Represent the Company in a professional manner as a front-line employee
- Identifying and responding to customers’ needs by providing technical advice
- Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly.
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers.
- To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Performs ad hoc duties as assigned by Supervisors
Requirements
- Singaporeans/SPR only
- 1-3 years of work experience in automotive industry/workshop preferred
- Able to speak Simple English
- Proficient in MS Office - Microsoft Word & Excel.
- GCE N/O Level / NITEC/ Higher NITEC/ Diploma
- Able to work independently with minimum supervision
- Proactive and independent with positive attitude
- good team player and able to communicate with all level of staff
