Job Responsibilities
- Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
- Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
- Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
- Handle customers’ enquiries/ feedback and perform service recoveries.
- Investigate and report on matters related to meter readings abnormality.
- Attend to meter cut-off and account due related matters.
- Any other duties as assigned by supervisor, which may include driving company vehicle to attend to work arrangements.
Requirements:
- Diploma/Nitec in Mechanical or any Engineering discipline.
- Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
- Able to work independently and as a team player.
- Possess good interpersonal and communication skills, with experience in contract management and customer service.
- Possess a driving license (class 2 & 3), preferably with access to personal transport.
