Job Description
- Design, code, test, implement and deliver change requests based on request manager prioritization
- Provide Level 3 support on incidents, problems and service request
- Maintain deployed applications and conduct proactive preventive issue resolution
- Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance with the Service Level Agreements
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
- Provide permanent fixes to defects that are identified in the application
- Provide and maintain Application Availability, includes ensuring that the application is active and operating as defined in the Service Level Agreements
- Recommend maintenance and BAU improvements
- Keep up to date on the latest industry trends in technologies Build Applications
- Develop the concept and design of technical solutions based on business needs
- Gathering and analyzing application technical requirements
- Build and deploy working reusable software following the agile principle
- Define and conduct integration and unit testing
- Prevent identify and resolve any anomalies
- Contribute to the continual improvement of our design and development process
- Documentation and Communication
- Draw up documentation for higher developments
- Explain solutions developed to technical and non-technical stakeholders.
- Work closely with product owner scrum master and senior developer to collaborate
- Work closely with business users and clients
Job Qualifications:
- Bachelor’s Degree in IT or a related field
- Must hold certifications in Salesforce Administrator
- Proficiency in Copado or certification as a Copado Certified Consultant
- Proficiency in Apex, Java, HTML, CSS , Visualforce, CSS, Aura components, and Salesforce CRM.
- Experience with Oracle, SQL Server 2012, and development methodologies including Agile and Scrum.
- Top 3 must have skills:
Technical Proficiency in Design, Coding, and Testing
Advanced Problem-Solving and Support Skills
Effective Documentation and Communication
- Good to have the following skills too:
Experience with DevOps Practices
Knowledge of Cloud Platforms
Industry Trend Awareness
Collaboration and Stakeholder Engagement
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