Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Theme Park Manager to join their team.
Job Responsibilities:
- Oversee and manage the Profit & Loss (P&L), ensuring financial targets are met.
- Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
- Train and supervise the attractions crew to consistently meet established service levels.
- Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
- Conduct regular inspections and maintenance to uphold these standards.
- Continuously review and improve the park's user experience through enhanced service standards, programs, and offerings.
- Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.
- Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.
- Manage daily cash sales and ensure accurate and timely reporting.
- Prepare detailed monthly reports and participate in regular business and operational meetings.
- Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
- Identify and address operational issues to improve overall park performance.
- Conduct regular First Aid training for the operations team.
- Collaborate with sales and marketing teams to promote park offerings.
- Support cross-functional initiatives to enhance park performance and customer satisfaction.
- Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
- Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.
Job Requirements:
- A minimum of 5 years experience in leading a team, preferably within the attractions or hospitality industry.
- Demonstrated experience in operations planning, deployment, and people management.
- Experience managing mascots and stage performances is a strong advantage.
- Proficiency in handling multiple and complex projects simultaneously, with the ability to work collaboratively across different business units.
- Strong communication and interpersonal skills, with the ability to engage and motivate a diverse team.
- Customer-oriented with a proven ability to resolve issues effectively and efficiently.
- Dynamic, self-starter with the flexibility to adapt to a fast-paced environment.
- A proactive and solutions-driven mindset with the ability to manage unforeseen challenges.
- Willingness to work on weekends, holidays, and irregular hours as required by the nature of the business.
Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
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EA License Number: 19C9782EA
Personnel Number: R23113231 (Lum Charmaine)
