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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Porter cum Client Service Officer
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Porter cum Client Service Officer

Innoquest Diagnostics Pte. Ltd.

Innoquest Diagnostics Pte. Ltd. company logo

Job Description

  1. Attends to call from client regarding technical questions and problems.
  2. Resolves client's dissatisfactions by initiating thorough investigation of complaint, evaluates findings, and responds as soon as possible to clients.
  3. Collating diagnostic reports to be sent to doctors and clients.
  4. Delivers reports and supplies to the laboratory.
  5. Delivers reports that are printed from the main laboratory.
  6. Collects samples from clinics upon requests and as per system or client service team.
  7. Collates all samples from the Phlebotomists, packs, and handover to despatch riders on allocated timings.
  8. Handover of samples to despatch riders in a timely manner.
  9. Adhere to compulsory collection/ delivery rounds.

Requirements

1. Able to commit to 5.5 days work-week

2. GCE 'O' Level or equivalent
3. At least 1 year of experience in Client Service.
4. Has good command in English, both written and oral.
5. Strong communication skills.
6. Familiar with Microsoft Office.

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