Job Summary:
Role: Tier 2 Support Engineer in Singapore
Start: ASAP
Duration: 12 Months
Location: Singapore
We are looking for an Tier 2 Support Engineer, who is/are able to fulfill the following requirements:
Requirements:
- Must possess at least a bachelor’s degree in any field.
- Must have a minimum of 3 years of experience in operations or project management within the ICT industry.
- Must have technical troubleshooting skills for well-known hardware and software, including: Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office applications, and PDF tools.
- Must have experience with incident management (ITIL)
- Must be familiar with system administration tasks and competent in operating systems.
- Intermediate knowledge of IT infrastructure, including networking technologies, is a plus: Cisco, HP, Fortinet, Palo Alto, SolarWinds
- Must possess excellent communication skills.
- Must be reliable and produce consistently high-quality work.
- Must have a user-oriented, supportive mindset.
- Should be good at multitasking, with the ability to make quick decisions and take prompt action.
- Experience supporting technologies that drive daily infrastructure operations.
- Must be able to collaborate with project and operations team members, bringing a positive attitude, technical expertise, creativity, and the ability to work under pressure and independently.
- Ability to manage and collaborate effectively with outsourcing vendors.
Roles and Responsibilities:
- Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
- Provide guidance, support, and training to mentor junior team members.
- Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
- Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
- Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
- Manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to ensure quality and cost-effectiveness.
- Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
- Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
- Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
- Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
- Demonstrate a strong sense of ownership, urgency, and self-motivation.
- Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
- Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
Please send your application highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
