Responsibilities:
- Oversee daily operations of the EUS team, ensuring timely and efficient resolution of technical issues.
- Ensure that all incidents, requests, and changes are managed according to ITIL best practices and internal SLAs.
- Lead, mentor, and manage the EUS team, ensuring that team members are motivated and performing at their best
- Serve as the escalation point for complex technical issues that require advanced troubleshooting.
- Collaborate with other IT teams to deliver a seamless end-user experience across all locations
- Ensure that the EUS team provides exceptional customer service and support for hardware, software, and other IT-related inquiries.
- Partner with senior management to define and execute the strategic roadmap for end-user services
- Participate in technology rollouts, ensuring that new tools and systems are effectively integrated into the business
- Collaborate with business stakeholders to understand their needs and ensure that IT services are aligned with business objectives
- Manage relationships with third-party vendors and service providers to ensure the delivery of high-quality products and services
- Ensure that all end-user devices and services comply with the bank's security policies and regulatory requirements
- Support new office setup projects
To succeed in this role, you require at least 6 years of experience in EUS, with at least 2 years of managerial experience.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in IT support, with at least 2 years in a leadership or managerial role
- Strong knowledge of end-user technologies, including Windows, macOS, Office 365, and mobile device management (MDM) solutions
- Experience in new office setup projects
- Experience with vendor management and third-party service providers
- Strong understanding of ITIL processes and best practices
- Excellent communication, leadership, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with security and compliance requirements in the financial sector
- Experience working in a financial services or investment banking environment will be advantageous
Our client is a leading global investment bank with a strong presence in Asia Pacific. They are known for their commitment to innovation and technological advancement, making them an ideal workplace for those looking to stay at the forefront of the industry.
If you are an innovative and agile individual, who has an ambitious and forthcoming attitude towards technological challenges, then hesitate no more and apply now!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei
