Roles & Responsibilities

Job Description & Requirements:

1. Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring compliance with all company standards.

2. Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Responsible for overseeing operations such as managing employees, handling customer complaints, and generating financial analysis.

4. Responsible for training employees, coordinating work and schedules, and giving tasks to each employee according to their position.

5. Overseeing inventory ordering of the items needed for the operations.

6. Responsible for ensuring that customers are satisfied at all times.