Phone Technician Skills and Qualifications
Phone technicians have a solid understanding of phone technology and are adept at repairing them. They are sociable, polite, and have excellent attention to detail, which allows them to make several repairs a day while keeping inventory well-organized. Employers prefer that candidates have a high school diploma, as well as the following skills:Electronics expertise – solid knowledge about the most popular phones and technology is one of the most important skills a phone technician can haveComputer competency – in addition to working with operating systems on cell phones, phone technicians record repairs, manage customer relationships, track inventory, and submit warranty reports via computerCustomer service – phone technicians will often find themselves in tense situations with upset customers, so it’s up to them to provide as pleasant an experience as possibleProblem-solving ability – in order to successfully make a repair, phone technicians need to locate the exact source of a problem and then implement a working solutionOrganizational skills – phone technicians are detailed record keepers, can maintain a tidy inventory with all parts accounted for, and know how to manage their time wisely so that all repairs are finished on time
Tools of the Trade
Phone technicians use the following tools on a daily basis:Small device repair tools (including precision magnetic screwdrivers, LCD suction cup, precision tweezers, utility knife)Cell phone operating systems (such as iOS, Android, or Windows)Office suite software (Microsoft Office, Excel, Outlook)
