General Overview
Our Client is currently looking for a Service Engineer, Cargo to join their team. The incumbent will be reporting to a designated supervisor and the role involves leveraging expertise to contribute to strategic projects.
This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of the Company's product range, in particular Tank gauging / Cargo monitor and Machinery Instrumentation. Your contributions will play a pivotal role in enabling the business to achieve its objectives through innovation.
Our Clients' office is located at Toh Guan Road.
Responsibilities
1. Project Execution and Management:
- Focus on customer support, commissioning and service on assigned Kongsberg Maritime Sensing Solution product range.
- Proper preparation of work and execution of work ensuring adherence to timelines, budget, and quality standards.
- Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients
2. Technical Design and Development:
- Responsible for generation of service reports, update drawings, cable information database, other requirements and client needs.
3. Troubleshooting and Problem Resolution:
- Workshop test and technical preparation to mitigate potential problems if any.
4. Collaboration and Communication:
- Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients
5. Adhoc Duties and Continuous Improvement:
- Perform any adhoc tasks or assignments as assigned by supervisors or team leads to support project goals and team objectives.
- Proactively seek opportunities for process improvement and innovation within the engineering domain to enhance efficiency and effectiveness.
Position will cover South-East Asia, Oceania and possibly other part of the world.
Requirements
- Diploma Certificate in Electrical / Electronics / Instrumentation / Mechatronics Engineering.
- 1-year relevant experience in customer service (preferred).
- Minimum 3 years of technical hands-on experience in maritime industry with background in automation, navigation, bridge or minimum 1year technical hands-on experience with Tank gauging / cargo monitoring system (preferred).
- Minimum 3 years of technical experience with marine / offshore environmental sensors.
- Experience on Project management and commissioning of new deliveries will be added advantage.
- Proficiency in stress management.
- Strong communication skills, both written and oral, in English.
- Exemplary customer etiquette.
- Proficiency in essential MS Office applications.
- Familiarity with on-board system processes, with additional experience in tank gauging and cargo monitoring.
- Strong understanding of computer network systems and topology (an added advantage).
- Meticulous and customer-oriented approach.
- Commitment to ensuring customer satisfaction and service quality.
- A strong team player.
