Job Description & Requirements
Responsibilities:
- Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
- Ensure reserves are updated in a timely and realistic manner;
- Identify and manage any potential fraudulent claim effectively;
- Handle phone and email enquiries and attend to walk-in customers/claimants;
- Liaise with internal and external stakeholders, service providers and intermediaries;
- Mentor administration assistants in their support role;
- Review and streamline work processes to improve operational efficiency and cost-effectiveness;
- Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
- Conduct periodic active file review;
- Any other duty or assignment as and when instructed by the superior.
Requirement:-
- Minimum qualification of Diploma or Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent;
- At least 2 years (Executive) / 5 years (Senior Executive) of motor insurance claims assessment experience;
- Possesses good analytical, problem-solving and negotiation skills;
- Meticulous and attention to details;
- Positive working attitude and mind-set;
- Possess good interpersonal and communications skills;
- Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.
