Job Responsibility Reservations/OTS Agent/Officer:
- Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
- Report directly to the Reservations Manager
- Be well versed in Resavison
- Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
- Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
- Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
- Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
- Offer appropriate room types, price inclusions, upsell and handle price objections.
- Responsible for ensuring that all daily tasks is completed diligently
- Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
- Take note of the reservation status to sell available rooms.
- To be well informed in all F&B Promotions
- Taking In Room Dining Orders and actively upselling
Position Requirements:
- Able to work shifts
- Ability to communicate in English effectively.
- Good interpersonal and guest interaction skills.
- Meticulous and has an eye for detail.
- Good organizational and administrative skills.
- Knowledge of OPERA software is preferred.
- Service-oriented.
- Desire and ability to train and develop ambassador.
- Maintain awareness of industry trends.
- Initiate contacts and establishes rapport easily.
- Assert point of view directly yet tactfully.
- Organise time and work efficiently.
