WHAT WE WILL TRUST YOU WITH
- Optimize the website layout and organization of products based on customer and competitive insights, Brand strategy and overall OnTheList online strategy.
- Identify opportunities and seek new initiatives to maximize sales (product bundle offers, improvements to navigation, site search and filtering to improve ease of product discovery)
- Create product content (product names, descriptions and visuals) for the online flash sales, ensure the website reflects correct detail and prices, proactively amending any errors.
- Ensure cross-channel consistency with external actors, from brand partners to the offline operations team and marketing team.
- Close management of the supply chain, including warehouse and courier partners, to ensure smooth operations in all aspects of the customer journey.
- Prepare daily sales reports and reporting materials for brand partners and internal stakeholders.
- Liaising with brand partners on product pricing and promotions
- To handle & follow up daily customer enquiries from general enquiries, in store & online flash sales and private salesin a timely and professional manner, including membership & loyalty program, product & pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email, phone, instant messaging, social media and on-site support etc.
- Coordinate accordingly with internal and external parties to ensure a smooth customer shopping experience.
- Liaise with warehouse on all orders matters (products, pick, pack, delivery, exchange, return etc)
WHAT IT TAKES
● Minimum 1 to 2 years of experience in e-commerce, logistic, or customer service role
● Possess experience in merchandising field in a retail environment is a plus
● Knowledgeable in Shopify or other retail e-commerce platform
● Some experience of supply chain or operations
● Excellent Excel skills
● Responsible, well-organized and attention to details
