Company:
Smart City Kitchen is a global leader in the cloud kitchen industry. Our commercial facilities are dedicated to food delivery and food preparation business. In Singapore, we are partnering with some fantastic restaurants such as Jollibee, Wingstop and Domino’s, to connect hungry customers with amazing food.
Our Facility Operations Team on the ground plays a crucial role in safeguarding our facility and providing a high standard of hygiene, safety and customer experience. We are looking for superstars like you to join our dynamic team and support our growing business!
About the Role:
Shift Leads manage a team of runners, fulfilling food orders, troubleshooting issues at our facility and managing stakeholders with a smile on their face.
Responsibilities:
- Transport delivery orders from our clients’ kitchens to the central dispatch area
- Traffic control for delivery orders during peak hours, and provide effective communications with both kitchen crew and delivery riders
- Respond to our clients’ inquiries in a timely manner, be the dependable face of our company
- Troubleshoot and resolve issues on site with a sense of urgency
- Communicate policies and updates to our clients and their kitchen crew
- Follow SOP and complete daily checklists
- Execute facility improvement projects on site
Who are we looking for:
- You have rich experience in a food service, hospitality or retail environment
- You are able to maintain a positive attitude and manner in a fast-paced, high-pressure environment
- You are able to communicate effectively in person and digitally
- You are able to solve problems independently with a sense of urgency
- You are a team player, punctuality and reliability is your forte
- You always go above and beyond, and are looking to progress in your career
- You can work both autonomously as well as with your teammates and with our customers
- Proficient in Microsoft Excel or Google Sheets
- Singapore citizens and permanent residents only
Benefits:
- From $2,300, with fast track promotion and compensation progression every 3 months
- 18 days annual leave
- 4-day work week (meaning every week can be a long weekend!)
- Full medical coverage
- Monthly cell phone credit
- Mentorship and upskilling on the job
