UPIay, powered by NTUC Club, is a phygital (physical + digital) concierge offering curated play & recreational experiences for Union members. It is an online platform for users to discover and book workshops, attractive food deals, Singapore attraction tickets, travel getaways and more.
We are seeking an experienced Merchant Acquisition Specialist to oversee the onboarding of merchant deals onto the UPIay platform. This role involves strategizing to find cost-effective deals, regular onboarding of new merchants deals and managing relationships with merchants.
The ideal candidate should have a strong background in merchant partnership and acquisition, excellent negotiation skills, and the ability to foster partnerships.
Job Description
- Merchant/Partner Acquisition:
- Pro-actively identify and onboard merchants that resonates with UPlay's target audience
- Discover profitable merchants and initiate partnerships
- Ensure onboard merchants meet company standards and requirements
- Negotiate with merchants to secure advantageous terms and conditions
- Build and maintain strong relationships with merchant partners.
- Understand specific merchant needs and tailor compelling propositions to onboard them onto UPIay
- Manage the onboarding process, ensuring smooth integration and a positive experience for new merchants
- Maintain and nurture relationships with existing merchants to ensure their continued success on UPlay
- Analyze market trends and competitor offerings to identify new opportunities for merchant acquisition
- Content Management:
- Ensure accurate and engaging merchant content is uploaded to the platform
- Maintain a diverse and up-to-date selection of experiences on the website
- Market Analysis:
- Conduct regular market analysis to ensure UPlay's pricing offers remain competitive within the industry
- Work closely with internal teams to adjust pricing strategies as needed to maintain a competitive edge
- Monitor market trends and identify potential merchant opportunities
- Analyze platform performance and propose sourcing strategy
- Foresee alterations in the comparative negotiating ability of suppliers and clients through data analysis
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Prepare insightful reports on partner performance and acquisition efforts
- Merchant/Partner Aggregation:
- Identify major merchants in the market and explore opportunities for long term partnerships
- Research and evaluate on the possibility of system integration to efficiently bulk list their deals on UPIay
- Invoice and Payment Management:
- Coordinate with merchants and the finance team to ensure timely invoicing and payment processing
- Follow up on outstanding invoices and resolve payment discrepancies
- Others:
- Work closely with key stakeholders to ensure clarity of specifications and expectations
- Undertake any relevant tasks as may be directed by the supervisor from time to time
Requirements
- Degree in Business/ Business Administration
- Minimum of 2-5 years of experience in partners and merchant onboarding, procurement, business development, or a related field
- Strong negotiation, communication, and interpersonal skills
- Excellent organizational and time management abilities
- Proficient in MS Office Suite and comfortable with online platforms
- Understanding of e-commerce system concepts and processes is preferred
