Job Responsibilities
- Ensures effective communication with all levels within the Housekeeping department as well as with other departments eg Engineering department, Front Office.
- Maintains the confidentiality of all housekeeping matters.
- Work closely and co-operation with all Supervisors and staff.
- Handle the E – Citrix time clock system and maintain record of leave status in E- Leave.
- Performs administrative duties in an efficient and effective manner.
- Manages office supplies in an economically and operationally efficient manner.
- To raise purchase requisition via SAP when required.
- Handles all incoming and outgoing mails, documents and maintain all document files.
- Manage and monitor the housekeeping status of the ‘Knowcross’ system.
- Responsible for assignment of housekeeping attendants to provide required services for guests.
- Assists in the preparation of Housekeeping related reports such as Morning reports/ Group Resumes/ Arrivals and Departures Report and VIPs.
- Ensures that the keys and mobiles are accounted for and signed for when the housekeeping attendants take them.
- In-charges of keeping track of staff’s attendance /medical leave /overtime records.
- Responsible for the maintenance and updating of the ‘loan items’.
- In charge of using chemicals to remove stains from steam iron and descale kettles when required.
- To check and identify items for disposal such as kettles, iron, iron board, hair dryer, weighing scale etc
- Assists in the sourcing and arranging for baby-sitter service.
- Handle mini bar daily inventory and stock requisition. To transfer the near expiry and spoilage mini bar items to respective departments.
- Manage and monitor the housekeeping status of the ‘Knowcross’ system.
- Undertake other duties as and when assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
Education & Work Experience
- GCE ‘O’ /’N’ Level or equivalent
- Preferably with hotel working experience
- Possesses good telephone etiquette and office administration knowledge
- Proficient in MS Office applications
