Project Overview:
Reporting the APAC head of Collections and may extend the cover other countries within APAC.
Overall Responsibilities:
You will own and manage a portfolio of customers that could include our largest Ads, Cloud or Hardware partners. You are a good fit for this role because you are solution-oriented (short and long term) and drive operationally efficient solutions that are rooted in a thorough understanding of our customer’s needs, our products, our processes and systems. You also demonstrate commercial judgment and interpersonal skills to balance cash, cost and customer satisfaction and knows when to escalate to your manager.
Daily Responsibilities:
- Build strong relationships with customer key contacts for top clients’ timely payments.
- Manage how client’s outsourced partners collect payments, manage escalations and ensuring they follow the rules and achieve the collection target.
- Understand clients' needs and client’ products to find and fix problems that lead to late payments.
- Quickly solve billing and payment issues by working with Finance, Sales, and Product teams. Assist customers in adopting process changes and new offerings to improve billing and payment experience and provide customer feedback to process and product management teams.
Qualifications:
- Degree or Diploma with very relevant working experience and good email skills
- At least 3 years of experience in what industry, discipline or responsibility.
- Account Management or Portfolio Management Account Receivable Collections (similar finance operation roles) / Customer Relationship Management.
- Specific Tools or Applications experience, Excel, Understand Billing Comfortable with enforcement & conflict management
