Position title : Customer Service Officer
Working location: Ubi
Working Days: 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
Salary: $1800 - $2500
Responsibilities
- Greet customers and provide professional customer service
- Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
- Recommend products and/or packages according to individual needs and conditions
- Dealing with customer administration, incoming calls, inquiries and appointment bookings. (Ensure confidentiality in customer details)
- Update clients records in the system
- Provide administrative support
- Complete daily sales report for the outlet manager
- Collection and organization of client cards
- Maintaining client cards in neat and tidy order
- Handle and manage customer feedback (complaints & queries)
- Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
- Assist in stock take as required on a rotational basis
- General cleaning duties
- Any other appropriate duties and responsibilities as assigned
Requirements
- NITEC in Business Studies/ Administration/ Management
- Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
- Able to commit working retail hours
- Require MS Office and Excel Skills
WhatsApp: +65 9642 0989 (Han)
Email: [email protected]
Chaw Chiaw Han, Reg No：R22106723
The Supreme HR Advisory Pte Ltd, EA No：14c7279
