#NEW#Production Support Specialist - 12 Months
As a Production Support Specialist, you will be responsible for overseeing the daily operations of our technology platforms, including MS SQL Server, Oracle, and Unix. You will identify potential production issues, create incident and problem tickets, and communicate effectively with development and internal business operations teams. Your role will be crucial in maintaining the performance and reliability of our systems.
Key Responsibilities:
- Daily Operations Management:Oversee the day-to-day operations of technology platforms (MS SQL Server, Oracle, Unix).
Identify potential production issues and create incident, enhancement, and problem tickets in the ticket tracking system.
Communicate effectively with development teams and internal business operations to address and resolve issues.
- Technical Support and Troubleshooting:Provide front-line technical support for production issues, including Incident/Problem Management, Release/Deployment, and Application Monitoring.
Troubleshoot, analyze, and resolve complex issues using advanced query and programming skills.
Perform root cause analysis and develop mitigation strategies.
- System and Process Management:Manage production support roles (L1/L2/L3) and use monitoring/scheduling tools.
Handle real-time restoration and triage of issues impacting technical services.
Collaborate with Technology Infrastructure, Development, and Testing Teams for integrated releases and upgrades.
- Continuous Improvement:Identify vulnerabilities and opportunities for improvement in production services.
Develop and enhance administrative, operational, and technical policies and procedures.
Suggest and implement ideas for improving customer satisfaction and operational efficiency.
- Communication and Leadership:Communicate status and health of applications to business and management.
Lead production support issues and incidents, ensuring timely resolution and adherence to SLAs.
Serve as an escalation point for unresolved problems, complaints, and service requests
Requirements:
- 5+ years of relevant IT experience in Production Support, ITIL, Release Support, or Technical Implementations.
Hands-on experience with Java/J2EE (Core Java, JDBC, EJB), server-side technologies (SOAP/Restful services, XML/XSLT), and microservices (MuleSoft). - Strong knowledge of Middleware components (Message Broker, IBM Websphere MQ, JBoss, MuleSoft).
- Experience with Oracle, DB2, and PL/SQL query performance tuning.
- amiliarity with event-driven and schedule-driven batch processes.
- Proficiency in Unix and Windows operating systems, including strong scripting skills.
- Experience using monitoring/scheduling tools and handling on-call support.
- Ability to assess severity, gather impacts, engage supporting teams, and escalate issues as necessary.
Please contact [email protected] for more information
Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258
