We are looking for a highly driven Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer's journey seamlessly.
You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.
Job Description:
- Respond to customer inquiries via chat and email across various e-commerce platforms (e.g., Lazada, Shopee, Amazon etc).
- Handle return and refund requests, ensuring cases are resolved efficiently.
- Maintain high response rates and ensure customer satisfaction.
- Perform ad hoc duties as assigned by management.
Job Scope:
- *Customer Interaction*: Manage inquiries and complaints on various online marketplaces.
- *Return/Refund Handling*: Process and resolve return and refund cases according to platform guidelines.
- *Service Quality*: Ensure timely responses to maintain a positive customer service experience.
- *Ad Hoc Tasks*: Support other customer service and administrative duties as required.
-Overall - Covers all aspect of related e-commerce customer service scope.
Job Requirements:
- Familiarity with online marketplaces and e-commerce platforms is a plus
- Strong communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Problem-solving skills with a customer-first attitude.
-Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Proactive personality and self-motivator
-Excellent interpersonal communication skill, both verbal and written
-Strong phone contact handling skills and active listening
-Fresh graduates are welcome to apply
