This is a part-time, hourly-paid job with fixed working hours of 4.40pm-10pm on Friday, Saturday, Sunday, eve of PH and PH. Working location is at Sentosa.
Duties & responsibilities include:
- Manage crowd control, including station evacuation by deploying queue management barricades, and providing queue line control for the entire queue leading to express service. Divert guests to alternate mode/s of transport during crowded situations.
- Providing information to guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.
- Providing warm and friendly service and being proactive to help where needed, such as assisting guests with priority boarding (e.g. elderly, pram, wheelchair access), and providing guest services at various touch points in the vicinity of the Sentosa Express stations.
- Attend to guests’ feedback or complaints.
- Facilitating urgent corrective maintenance works that affect guests’ movement at stations during service operating hours without compromising guests’ safety.
- Managing deployment of signages and providing directions for guest diversion to an alternate mode of transport during peak periods and/or Sentosa Express Service delay/disruption.
- Assisting in the detrainment of scheduled or unscheduled monorails.
- Provide feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
- Provide exigency services, such as first aid/CPR, lost and found property, distress situations, missing persons, and wheelchair-bound guest special needs.
- Mann flap gates at the Sentosa Express station(s).
- Perform Island Admission (IA) checks to prevent card misuse, etc.
Qualifications and Work Experience
GCE ‘O’ Levels or equivalent and assessed to be competent in accordance with industry standards.
Skills and Competencies
- Require few hours of standing to perform the job.
- Enjoys communicating with people and is service-oriented.
- Possesses a service-oriented mindset and pleasant disposition.
- Able to multi-task effectively when responding to station operation requirements.
