We are in search of a skilled Customer Service Executive to join the team at one of Singapore's premier shopping destinations, nestled within an architecturally stunning landmark. The successful candidate will play a pivotal role in ensuring visitors enjoy a seamless and positive experience. An attractive remuneration package awaits the right individual.
Key Responsibilities:
- Addressing visitors' inquiries, complaints, and concerns with a professional and courteous manner.
- Providing assistance to visitors, including guiding them to specific stores or amenities within the mall.
- Offering support services such as wheelchair or stroller rentals, lost and found assistance, and facilitating transportation arrangements.
- Actively promoting mall events, special promotions, and discounts, while efficiently managing the collection or purchase of vouchers.
- Distributing promotional materials and keeping visitors informed about ongoing sales or activities within the mall.
- Ensuring visitor safety during emergencies or evacuations by providing clear guidance and assistance.
Key Requirements:
- Demonstrated passion for delivering exceptional customer service and building positive relationships with diverse stakeholders.
- Ability to work autonomously and thrive in fast-paced environments, while maintaining composure under pressure.
- Proficient communication skills in both spoken and written English, with a minimum of 2 years' experience in a similar role within shopping malls, office buildings, or cinemas.
Benefits:
- On top fo basics pay, this role offer AWS and also performance bonus of up to 2 months
- Mobile and laundry allowaance provided
- Standard medical coverage
- Annual leaves
If you believe you possess the necessary skills and are excited about this opportunity to align with your career goals, please submit your updated CV to Ckiara Mendoza at [email protected] or contact +65 6432 8311.
Registration No: R22107187
EA License No: 09C5803
