Responsibilities:
- Build and maintain relationships with customers, ensuring regular communication and understanding their needs to foster loyalty and long-term engagement.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Provide quotation to customers.
- Investigate and resolve customer complaints and feedback to customers as soon as possible.
- Ensure timely processing of customer orders and delivery.
- Maintain accurate customer records.
- Provide reports to management on customer satisfaction, issues resolved, feedback received, to help improve overall customer relations strategies as well as reports for sales forecast.
- Work closely with other departments such as sales, marketing, operations and purchasing to enhance customer relationship.
- Spearhead to set up a customer relations team when business expands
Requirements:
- Polytechnic Diploma in Business or equivalent
- 2 years of related working experience
- Strong communication & co-ordination skills
- Able to work independently with initiative and self-motivation
- Excellent leadership skill
- Travel overseas for exhibition if needed.
Job ID: QY95YV3V
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified
Email resume to [email protected]
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong
