Company Introduction
Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often.
Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can discover restaurants, make bookings, save with deals, and order pick-up and delivery on the app. Chope’s demand generating diner platform is seamlessly incorporated with a suite of integrated restaurant solutions that encompass reservation, call, queue, and table management.
Founded in 2011 and currently in seven cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Bali, and Jakarta), Chope has grown consistently over the past 10 years. We are inviting motivated and enthusiastic candidates to join our team at a very exciting stage in our growth journey. You will be part of a team that leads the way in developing technology for the benefit of the whole restaurant ecosystem, including diners like yourself!
At a glance
If you are someone who has high ownership levels, is ready to take initiative on your own with good business judgment, believe that only the clients’ success is our success, and would love to come on board a fast growing company, then we strongly urge you to consider joining ranks in the Account Management team.
Account Managers at Chope are one of the pillars of stability for the Singapore business. They report to the Head of Sales, and will be responsible for handling all after-sales matters, from system implementation, successful product adoption, to marketing success, and more. While a farming role, the Account Manager does have ambitious quarterly targets focused on contract renewals and system upgrades, and is compelled to sell paid marketing products to maximise revenue, and enable clients to reap the full benefits of being on the Chope platform.
About the role
- Manage and cultivate strong client relationships across different portfolio tiers by monitoring performance metrics, generating reports, arranging regular check-ins, and offering marketing and promotional support to help clients maximise the utility that Chope provides as a platform
- Up-sell/cross-sell SaaS products and/or services to restaurant decision makers
- Up-sell paid marketing solutions to enable greater visibility and engagement for our restaurant partners
- Work closely with the Operations and Product team members to facilitate successful product adoption and retention, as well as collect purposeful user insights
- Constantly relay and generate feedback regarding potential product improvements, and strategic marketing initiatives for new and existing restaurant partners to our respective team leads
- Manage client concerns and contract termination requests, to hopefully convert them into favourable outcomes and maximise retention
- Assist the Collections team with pending payments from restaurant clients as required
What are we looking for?
- 2-3 years of work experience (ideally, but exceptions can be made)
- Able to communicate effectively & fluently in English with a broad range of audiences to demonstrate the values of Chope to our clients
- Able to build positive, lasting relationships with clients
- Able to be productive and efficient with minimal, or no supervision (because we work fast, and we are growing fast)
- Analytical, detail-oriented, and conscientious
- Strong problem-solving skills and ability to coordinate complex issues with multiple stakeholders
- A creative flair for marketing and interest in consumer success
- A passion for food and the dining scene in Singapore, as well as an interest in consumer technology
While not required, the following skills/experience will be favourably considered
- Prior B2B account management experience, preferably with products and services sold to restaurants and hotels
- Prior B2B sales experience, preferably in SaaS or marketing services
- Has own connections in food and beverage network
What to look forward to
- Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
- Autonomy & ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
- Open & collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
- Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and need
We regret to inform that only shortlisted candidates will be contacted
