We are seeking friendly and customer-oriented individuals to join our remittance team as Customer Service Representatives. You will play a vital role in assisting customers with their remittance transactions, providing information, and ensuring a positive experience.
Responsibilities:
· Greet customers warmly and professionally, providing assistance with their remittance needs.
· Process various types of remittance transactions accurately and efficiently, following established procedures.
· Verify customer identification and documentation in accordance with compliance requirements.
· Provide clear and concise information to customers regarding remittance services, fees, exchange rates, and processing times.
· Resolve customer inquiries, concerns, and complaints promptly and courteously.
· Maintain a clean and organized work area and ensure all equipment is functioning properly.
· Adhere to all company policies and procedures, including compliance and security protocols.
Qualifications:
· High school diploma or equivalent.
· Previous experience in a customer service role, preferably in a financial or remittance environment.
· Excellent communication and interpersonal skills with a customer-centric approach.
· Strong attention to detail and accuracy in handling financial transactions.
· Ability to work independently and as part of a team.
· Basic computer skills and familiarity with remittance software is a plus.
