Responsibilities:
- Lead the Front Office team to deliver the highest standards of guest experience
- Actively monitor and develop standards for daily operation, providing recommendations to the Management
- Perform daily briefing, highlight of key issues, supervise room allocation, and assignment of room rates. Ensure that room allocation is to the request made during reservation
- Actively interact with guest, manage feedbacks, and customize our responses to meet and exceed the guest expectations
- Plan the roster and job allocation of the team to ensure the smooth running of the reception, bell services, business centre, and Private Lounge
- Must be able to perform all duties of the Front Office including assisting with the Reservations where necessary
- Thoroughly familiar with all hotel policies, protocols, and on-day events in the hotel to anticipate guests flow and movements within the premises
- Coordinate with the Security team to manage the arrivals, VIP parking and concierge services
- Participate in the daily HOD morning briefings, attend to BEO meetings and other briefings where required
Requirements:
- Minimum a Diploma in Hospitality or related qualifications
- At least 2 years of experience in similar position
- Familiarity with Protel and Blazar is an advantage
- Strong verbal and written communication skills
- Strong interpersonal skills
- Demonstrate proficiency in Microsoft Office and Google Suite
- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment
- Ability to work under pressure to meet deadlines
- Able to work rotating shifts, including night shift, during weekends & public holidays
- Good team player but also has the ability to work proactively and independently
- COVID-19 fully vaccinated
