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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Senior Support Analyst
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Senior Support Analyst

Trinity Consulting Services Pte. Ltd.

Trinity Consulting Services Pte. Ltd. company logo

· Should have 8+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and market activities.

· Relevant experience on Asset Control software

· Exposure to the Capital Markets with proficiency in financial instruments, trading lifecycle and specifically market data.

· Relevant experience with working with external source like Bloomberg, Reuters

· Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.

· Proven experience in technical proficiency with strong skills in SQL,

· High level of proficiency in Unix/Linux scripting.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Appetite for continuous improvement and automation.

· Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g. ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

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