WHAT WE WILL TRUST YOU WITH
- To handle & follow up daily customer enquiries from general enquiries, in store & online flash sales and private salesin a timely and professional manner, including membership & loyalty program, product & pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email, phone, instant messaging, social media and on-site support etc.
- Coordinate accordingly with internal and external parties to ensure a smooth customer shopping experience.
- Liaise with warehouse on all orders matters (products, pick, pack, delivery, exchange, return etc)
- Any other duties as assigned.
WHAT IT TAKES
● Minimum 1 to 2 years of experience in logistic/ customer service role
● Possess experience in merchandising field in a retail environment is a plus
● Knowledgeable in Shopify or other retail e-commerce platform
● Some experience of supply chain or operations
● Excellent Excel skills
● Responsible, well-organized and attention to details
