Duties and Responsibilities:
a) Provide support to customer service team and manager in backend functions.
b) Provide full administrative support to the team including but not limited to data entry, creation/follow up of customer request orders, update of system records.
c) Maintaining sales records, compiling reports and checking for accuracy/discrepancy in data and invoices.
d) Assist to issue invoice for completed sales and repair orders.
e) Assist to provide shipping details to customers.
f) Assist to follow up on delivery schedule for sales orders and repairs status with customer.
g) Workshop / Supply Chain / Planner.
h) Assist to follow-up with Supply Chain Department on backlog status (demand versus supply) to ensure customer requested delivery date is met.
i) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.
j) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
k) Archiving files.
l) Other ad-hoc assignments.
