- Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
- Provide strong leadership in customer related issues
- Oversee the Operation and Customer Service function of the Company
- Ensure smooth coordination between the Operation & Customer Service team for on time delivery
- Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
- Maintain a high degree of account management and control
- Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
- Other responsibilities that may be delegated or stipulated by Management.
Requirements:
- At least a diploma or degree in any field
- Operational ability in a diverse environment
- Exceptional customer-facing skills
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills.
- Working experience of more than 3 years with managerial or supervisory experience
