- Create and execute complex makeup looks for corporate events, both in-store and external venues, under the supervision of a Regional Training Manager or Retail Manager.
- Prepare and co-facilitate collective makeup classes for internal beauty consultants and generic beauty consultants under beauty retailers (ie. Sephora), in alignment with the retail education plan.
- Provide individual coaching to colleagues on makeup techniques, emphasizing brand priorities and editorial standards.
- Engage and animate the beauty consultant community by sharing technical tips, market trends, and competitive benchmarks.
- Share feedback and best practices with peers during collective meetings to foster continuous improvement and collaboration.
- Provide feedback to managers on store actions, customer satisfaction, competitor activities, and achievement of KPIs and goals.
- Partner with Retail Manager to develop and optimize sell-out strategies, monitoring performance against KPIs and goals.
- Cultivate brand loyalty among customers and enrich the CRM database.
- Maintain customer relationships through clienteling activities, ensuring adherence to internal guidelines and objectives.
- Welcome and cultivate customer relationships reflective of the brand's selling ceremonies and values.
- Build support and loyalty among retailer teams through effective communication and collaboration.
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