Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for key accounts, managing and nurturing long-term relationships with decision-makers and stakeholders.
- Solution Design and Delivery: Analyze client requirements, collaborate with internal teams to develop and present tailored solutions, and ensure successful implementation.
- Account Strategy: Develop and execute strategic account plans that align with both client objectives and company goals.
- Performance Monitoring: Monitor account performance, track key metrics, and provide insights to ensure the successful delivery of solutions and services.
- Problem Resolution: Proactively address any issues or concerns raised by clients, working swiftly to resolve problems and enhance satisfaction.
- Business Development: Identify opportunities for account growth and expansion, propose additional services or products that align with client needs.
- Reporting and Documentation: Maintain detailed records of client interactions, project progress, and performance metrics. Prepare and deliver regular reports to senior management.
- Contract Management: Assist in negotiating and renewing contracts, ensuring terms are aligned with client expectations and company standards.
- Collaboration: Work closely with internal teams (e.g., sales, product, customer service) to coordinate efforts and ensure a seamless experience for the client.
Qualifications:
- Education: Diploma in Business Administration, Marketing, or a any related field. Advanced degrees or certifications are a plus.
- Experience: Minimum of 1 year of experience in account management, client solutions, or a related role, with a proven track record in managing large or strategic accounts.
- Skills: Strong interpersonal and communication skills, with the ability to engage and influence senior-level stakeholders.
Exceptional problem-solving and analytical capabilities.
Ability to work independently and collaboratively within a team environment.
