My client is a MNC software company with strong client's portfolio in Singapore. They are hiring a Technical Support Engineer to provide Level 2 support for infrastructure-related issues.
Responsibilities:
- As the primary technical expert and post-sales support owner, collaborate closely with internal teams (Sales, Solution Architects, Product, and R&D) to ensure prompt resolution of customer issues, thorough root cause analysis, and proactive risk mitigation, delivering a seamless customer experience throughout the product lifecycle.
- Provide comprehensive post-sales support to key customers, acting as the main point of contact for all domain application issues.
- Oversee operations and maintenance activities for products
- Assist project teams during the initiation, configuration, and maintenance of new domain applications.
- Ensure all documentation is accurate and up to date.
- Conduct regular reviews to enhance system capacity, performance, access control, risk management, and compliance.
- Serve as the primary liaison between the product and customers, ensuring a consistent and positive experience.
Requirement：
- Minimum of 5 years’ experience in an IT operations, technical support or technical account manager role.
- Proficient in managing Kubernetes, serverless environments, Docker, and cloud services.
- Hands-on experience with database management (e.g., MySQL, PostgreSQL, ClickHouse, Redis, Kafka).
- Understanding of streaming technology (e.g. Kafka)
- Azure or AWS professional certification is a bonus
- Expertise in IT Service Management (ITSM), with a proven record in maintaining SLAs
- Excellent interpersonal, and communication skills.
- Proactive, self-motivated, and capable of prioritizing tasks in a dynamic environment.
- Understanding of ITIL regulations, ITIL v4 certification is a bonus
