This role can be performed FULLY WORK FROM HOME, with flexible hours as long as tasks are achieved. There may be occasional Site Visits / meetings at client sites if required.
This role will be to takeover and manage ONE Software Support & Maintenance Project full-time.
You will be tasked with leveraging your comprehensive IT project management skills to execute, manage, and ensure quality delivery of the Support & Maintenance contract on time. The role demands an individual who can strike a balance between technical, administrative, and customer support tasks, with an unwavering commitment to ensuring customer satisfaction.
You will be assisted by a close-knit team of Tech Lead and Developers both locally and overseas.
Your job responsibilities will include but not be limited to:
- Execute, manage, and ensure Support & Maintenance tasks are delivered with utmost quality and on schedule.
- Maintain our Service Level Agreement for the project, including follow-ups and face-to-face meetings.
- Collaborate with the team to conceptualize and create business solutions, and impact analysis for Change Requests.
- Implement enhancements using SDLC or Agile methodology.
- Prepare and conduct User Acceptance Tests (UAT).
- Conduct user training sessions to ensure smooth adoption of solutions.
- Consistently communicate project status to all stakeholders and collaborators.
- Engage in proactive customer services, including regular follow-ups and meetings.
- There may be some issues that occur on weekends, but not frequently.
The ability and willingness to work with challenging clients is a Must.
