Role Summary
Summary and overall objectives of the job
The Senior Account Manager in the electronics components independent distribution business plays a crucial role in managing and nurturing key client relationships. The Senior Account Manager will be based in Singapore and will explore South-East Asia market and business opportunities. The Senior Account Manager will work closely with assigned accounts and will drive both sell (PPV & shortages) and buy (excess) opportunities with the assigned accounts.
Essential Functions
1. Client Relationship Management
- Build and maintain strong relationships with key clients in the electronics industry.
- Understand clients' business needs and goals to provide tailored solutions.
- Act as the main point of contact for clients, addressing their concerns and ensuring customer satisfaction.
2. Sales and Business Development
- Identify new business opportunities and potential clients within the electronics components market.
- Develop and implement sales strategies to achieve revenue/GP targets and business growth.
- Collaborate with the sales team to drive sales initiatives and meet sales objectives.
3. Product Knowledge
- Stay updated on the latest trends and developments in the electronics components industry.
- Possess in-depth knowledge ofthe products and services offered by the independent distribution business.
- Provide technical support and information to clients regarding various electronic components.
4. Negotiation and Contract Management
- Negotiate contracts and agreements with clients, ensuring favorable terms for both parties.
- Manage contract renewals and address any contractual issues that may arise.
- Work closely with legal and finance teams to ensure compliance with company policies and regulations.
5. Team Collaboration
- Collaborate with internal teams,including business development, sourcing, ogistics, quality, finance and customer support, to ensure seamless service delivery.
- Coordinate efforts to meet client expectations and resolve any operational issues promptly.
6. Market Analysis
- Conduct market research to identify industry trends, competitive landscapes, and potential areas for business expansion.
- Provide insights and recommendations based on market analysis to drive strategic decision making.
- Provide timely market updates to clients.
7. Forecasting and Reporting
- Develop sales forecasts and reports to track performance against targets.
- Provide regular updates to management on sales metrics,market trends, and client feedback.
8. Customer Advocacy
- Act as a customer advocate withinthe organization,ensuring that clients' needs and feedback are considered in product development and improvement initiatives.
9. Compliance and Risk Management
- Ensure adherence to industry regulations and compliance standards.
- Identify and mitigate potential risks associated with client accounts and business operations.
10. Continuous Improvement
- Proactively identify opportunities for process improvement and efficiency withinthe account management function.
- Stay updated on industry best practices and incorporate them into account management strategies.
Core Competencies
- Excellent interpersonal skills and business acumen to effectively manage client relationships and drive business growth.
- Deep knowledge of the electronics market, with insight in the electronics component's distribution business.
- Highly motivated and results oriented to deliver best services experience to clients.
- Ability to work well within a team and cross functionally.
- Strong analytical and problem-solvingskills.
- Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment.
Education and/or Experience and Physical Requirements
- Degree or Equivalent.
- 10+ years of prior sales experience in electronics components distribution business.
- Intermediate level: Microsoft Office with an emphasis on Microsoft Excel; highly-internet savvy.
- Outstanding written and spoken communication skills with the ability to read, write and communicate in English and Thai.
- able to communicate in Thai is a MUST as this position is to explore and develop the new market in Thailand.
