Skills & Attributes
Knowledge in Boomi Platform especially Boomi Integrations (*1)
Provide solutions on application and operational issues encountered by end users
Experience in database like Oracle, MySQL server, Postgres
Experience in database query scripting (SQL)
Good knowledge in Agile methodologies and AWS suite of services
Strong analytical, problem solving skills and attention to detail
Strong written and verbal communication with emphasis on technical writing skills
Responsibilities
The primary objective of the L2 Support role is to provide efficient application support on the Boomi platform, as well as other application platforms, to enhance customer satisfaction through prompt issue resolution, reducing the number of escalations to L3, client production data migrations and production DB management. This L2 resource will work in the bank
1. Operations/availability Management:
2. Incident Management:
3. Problem Management:
4. Change Management:
5. Service Request Management:
6. Release & Deployment management:
7. Capacity Management:
8. Knowledge Management:
9. Continual Service Improvement:
10. Utility Management:
Requirements
Degree in Computer Science, Engineering, Information Systems or related disciplines
Minimum 3 years of working experience in Application support or L2 support
Prior experience in application development, maintenance, support and deployment will be advantageous
(*1) – Boomi low/no code iPaaS platform offers intelligent, Cloud native file conversion logic with separate module for User Interface screens (Boomi flow) and file conversion logic (Boomi Atom).
