This role will manage an extensive portfolio of RPO Clients and teams associated with the programs, including direct management of RPO Operations across APAC. This role will drive strategic client partnerships, manage relationships with senior key stakeholders, and help identify expansion and growth opportunities within the existing portfolio of customers. This role will partner with Sales, Solutions, and other Account Leaders within Kelly as the RPO SME for sales opportunities.
Key Responsibilities:
Strategy & Growth
- Owns and oversees effective P&L management and delivering against targets.
- Lead client planning and strategy for expansion, growth, and contract renewals.
- Be an expert on innovation within the talent acquisition space, leveraging and evolving client programs to delight our customers.
Client Relationship
- Owns vital client relationships and is a critical, strategic partner in achieving their talent strategy.
- Overall responsibility for developing, implementing, and leading the strategic delivery plan for their portfolio.
- Holds key leadership relationships to ensure solid program delivery with clients, technology partners, and internal teams.
- Oversee and ensure Kelly is delivering to expectations & remedy any issues quickly focused on win-win solutions.
People Leadership
- Lead and inspire a team responsible for client delivery/management, P&L management, growth and people leadership.
- Effectively manage the ebb and flow of resources to accommodate client demand, new wins, etc.
- Develop bench strength within the team to plan for adequate succession.
- Set clear and realistic performance achievement goals supporting the business unit strategy; provide relevant and timely feedback for increasing and sustaining maximum performance.
Thought leadership
- Demonstrates expertise internally and externally on their portfolios and leverages all best practices to maximise account relationships and growth.
- Knowledgeable about Talent acquisition trends and how external forces drive TA strategy globally.
New RPO Growth
- Partner with Sales and Solutions to validate and provide SME support for new sales opportunities.
- Participate in Sales Presentations.
- Stays abreast of what is happening within the RPO Market and with RPO Competitors to provide insights.
Knowledge/ Skills
- Client Strategy and Management principles.
- Strong People Leadership Skills.
- Understand the Sales cycle and process.
- Successful with creating and maintaining high-level client relationships.
- P&L management and accountability.
- In-depth knowledge of Talent Acquisition strategies.
- Demonstrated ability to apply broad knowledge and seasoned experience to address complex issues, deal with uncertainty, and solve difficult problems; serves as a calming influence and offers a clear path forward in times of uncertainty.
- Excels at persuasively and compellingly promoting ideas, shaping stakeholder agendas, and building a broad support base inside and outside the company.
Requirements
- Extensive experience in leading RPO Client Programs.
- Experience managing and developing others, including at the senior leader level.
- Management of a P&L
- Travel required.
