We are looking for passionate team players to join us in managing our portfolio of B2B2C Loyalty and CRM programs. You will be responsible for operating and implementing day to day program activities, reports and deployment of digital innovations with close collaboration with internal and external teams. The role covers understanding, applying and enhancing business processes, marketing operations and digital technology engagements.
Key Responsibilities:
- Manage Loyalty and CRM Programs from design to development to deployment.
- Ensure marketing activities are deployed on time and meet client’s expectations.
- Day-to-day program management and operation of client accounts.
- Manage marketing operations and communications.
- Planning and coordination of all program activities and communications.
- Provide reports and insights on program performance and campaign activities.
- Manage program targets and goals.
Skills:
- Experience in managing client and/or agency communications.
- Ability to understand client expectations and manage project timelines.
- Understand and design user experience with creative thinking.
- Project management skills supporting multiple projects on deadline with close coordination within the internal teams, agencies and clients.
- Strong problem-solving skills in a collaborative work environment.
Requirements:
- Minimum 2+ years’ experience in marketing agency environment.
- Experience in digital, social and email marketing.
- Knowledge in CRM/Loyalty, marketing and automation tools.
- Ability to conceptualize, plan, develop and manage promotions / campaigns.
- Good oral and written communication skills.
- Experience in Project Management, Power Point and Excel.
- Exposure in Data Analytics tools such as Power BI and Tableau.
