Job Description & Requirements
Coordinating daily restaurant operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
We are looking for a F&B Executive to be under training to lead all aspects of our business. You will deliver a high-quality service standards and motivate our staff to provide excellent customer service. Your responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the front line operations efficiency and back of the house management experience is also essential, as you will set work schedules, oversee food prep and make sure we comply with health and safety regulations.We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant marketing efforts
Recommend ways to reach a broader audience
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
1. Requirements
Degree holder or equivalent
Strong leadership, motivational and people skills
Keen interest to learn operational and management skills
Ability to multi-task and excellent organizational skills
Ability to adapt in fast - paced and fast - changing environment
Able to keep up with operations/shift hours
Ability to cope with stress and unforseen circumstances
2. SKILLS
Ability to MultitaskManagement SkillsLeadershipMicrosoft ExcelQuality ControlRestaurantsStressHousekeepingInterpersonal SkillsInventoryOperations ManagementSanitationComplianceCashieringCustomer SatisfactionTeam PlayerCustomer ServiceHospitality
3. KEY INFORMATION
Job Post Duration 14 Calendar Days
Number of Vacancies 12
Job Function F&B Position
Level Executive
Minimum Years of Experience 0
Employment Type Full Time
Minimum Qualification Level Bachelor's Degree or equivalent
Field of StudyBusiness & Administration n.e.c. (including entrepreneurship)
Monthly Salary Range (SGD)$2,700 - 3,200
Government Support No schemes selected
4. WORKPLACE DETAILS
Workplace Address Local
Postal Code 469661
Block/House No.445 Street Name BEDOK NORTH STREET 1 Building Name (optional)DJITSUN MALL BEDOK
