JD for the role of Business Analyst
Position Type: Contract
Roles and Responsibilities
a. Analyse Business Needs:
- Assess the Business needs, scope problems, and develop comprehensive business cases to address identified challenges.
- Perform user research, including interviews and surveys, to gather insights and map out user journeys.
- Identify pain points and opportunities for improvement in existing systems and processes.
b. Document and Evaluate Requirements:
- Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with Business’s objectives.
- Collaborate with Client’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with Business’s goals.
c. UX Design and Prototyping:
- Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
- Guide the outsourced vendor to ensure that solutions are user-centric and align with Clients’s digital transformation objectives.
- Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
d. QA & Testing:
- Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
- Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
- Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
- Oversee QA and testing processes to maintain quality and functionality.
e. Stakeholder Management and Communication:
- Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
- Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
- Work with MOM users to ensure smooth deployment and adoption of new solutions.
f. Business Analysis and Strategic Alignment:
- Refine and clarify business needs, define solution scopes, and develop business cases that align with client’s strategic objectives.
- Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
- Assess deployed solutions to ensure they meet the original business needs and objectives.
Knowledge and Skills
a. Experience:
- Hands-on experience in at least one full project development lifecycle or project maintenance.
- Experience in conducting user research, service journey mapping, and prototyping.
- Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
- Proficiency in using prototyping tools (e.g., Figma).
b. Preferred Skills:
- Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
- Knowledge of Data warehouse, Data virtualization tools like Denodo.
- Familiarity with government processes and internet-based IT projects.
- Up-to-date knowledge of product trends, best practices, and relevant technologies.
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