Roles & Responsibilities:
- First contact for applicants, answer phone calls and reply email queries.
- Assist in admissions and discharge processes.
- Keep proper records of resident’s / client’s file, ensure completion of forms and data are updated in a timely and accurate manner.
- Conduct financial Means Test and determine the subsidy quantum.
- Liaise with resident’s / client’s NOK or guarantor regarding subsidy, billing, and charges.
- Update ILTC portal on required information.
- Assist in preparation of monthly reports.
- Debt management, remind clients on due payments and outstanding balance.
- Contribute and ensure that the department meet its KPIs.
Requirements:
- GCE O Level or equivalent
- at least 2 years of relevant work experience
