Job Objective
· Manages and provide administrative support to Business Development (BD) Team.
· Results-oriented sales support professional with a proven track record of providing exceptional support to sales teams and driving revenue growth.
· Leverage the expertise in streamlining processes, managing customer relationships, and leading a team to achieve ambitious sales goals.
· Negotiate renewal with competitive premium for insurance and performance bond.
Core Responsibilities
Primary Duties
Invoicing Support
· Handling order to cash activities and reflect in SAP system
· Communicating with finance for ad-hoc and non-reoccurring transaction
· Expediting orders through internal liaison
Contracts Support
· Communicating new and existing project to various stakeholders
· Maintaining master contract listing
· Maintaining and updating contract reviews
· negotiation of competitive insurance premium and coverage for the various insurances and make proposal and recommendation to
· Preparing performance bond for contract
· Follow up of any issues or matters as requested by BD Director.
Secondary Duties
Sales Administration
· Conduct all administration matters pertaining to BD tender submission.
· Handling the sales enquiry via email and tender portals
· Supporting BD team with the essential collaterals
· Maintaining and updating sales and customer records
· Contacting customers by phone or email to answer queries and obtain missing information.
· Directing feedback from customers to relevant stakeholders.
· Compiling monthly sales reports.
· Driving continuous improvement in sales process
· Make recommendation on company and admin issues e.g. policies when necessary.
Compliance
· Supporting in government regulatory or trade license such as NEA, BCA, ISO, PDPC, BCM and etc
· Verifying orders, including customers' personal information and payment details.
Innovation and Process Improvement
· Engage relevant stakeholders to review and improve administrative processes.
· Explore best practices, encourage idea generation from internal and external stakeholders and promote the adoption of new and better ways of doing things
· Communicate need to improve and innovate to enhance the internal and external stakeholders experience and ensure business excellence and sustainability.
· Understand reasons for and manage resistance to change, including identifying appropriate tools, resources and interventions to support the process.
· Any other duties as assigned.
Key job-specific competency requirements
· Strong knowledge of administration.
· Strong business acumen and frugal financial management skills.
· Highly driven and results oriented.
· Understanding of sales performance metrics
· Strong analytical and problem-solving skills.
· Thorough knowledge of sales support.
· Ability to work under strict deadlines
· Flexible and resourceful.
· Good team player with excellent communication and interpersonal skills.
· Strong project management skills; ability to work well under pressure and multi-task.
