Guest Service Executive (F&B Restaurant outlets)

JOB SUMMARY

He / She will be responsible for supervising, coaching and coordinating activities of the food servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES

1. Open and close shifts in accordance with the manager’s checklists.
2. Train, maintain, and enforce all Marriott service standards through the use of used records, menus, and appropriate training and reference materials.
3. Supervise and coach all associates in accordance with Marriott's training program.
4. To ensure enough staffing for the operation.
5. To ensure smooth operation in all areas.
6. To ensure proper cashiering and billing procedures are adhered to.
7. To help the assistant manager in generating all necessary micros reports for outlets.
8. To supervise closing checklist for bartenders.
9. To conduct opening inventory and closing inventory of wines.
10. To ensure accuracy of associates’ float money stored in the safe deposit box.
11. Check and oversee cashiers’ closing duties and ensure accuracy.
12. Ensure efficient scheduling and represent the outlets for all day-to-day operations.
13. Responsible for updating Leaves / PH / MC of all associates daily.
14. To conduct 15 minutes training for all associates on a daily basis.
15. Maintain all S.O.P. and L.S.O.P.
16. To conduct a proactive preventive maintenance inspection on a monthly basis.
17. Promote inter-departmental relations through candid communications channels.
18. To keep managers informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress, and pass any information regarding the operations to the manager at all times.
19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required, and to check on guest satisfaction on a regular basis.
20. To take charge of assignment planning and schedule associates for their meal breaks.
21. Check on the cleanliness of the restaurant area and side stations and do weekly inspections with the manager.
22. Understand and teach empowerment principles to ensure guests’ satisfaction.
23. To LEAD BY EXAMPLE and have a “hands-on” approach to motivate our associates to excel.
24. Maintain fair consistent counseling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
25. Monitor hours, and staff overtime on a daily basis for restaurants as it relates to sales and profits.
26. Don’t expect, inspect.
27. Be an aggressive Team player and always “CAN DO ATTITUDE”
28. Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

29. Any other duties may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE 'O' levels and/or Diploma in Hotel Management.
• At least 2-3 years of relevant experience in a similar capacity.
• Good interpersonal and communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Shortlisted candidates will be posted to either Crossroads Buffet or Crossroads Cafe outlet.

We regret that only shortlisted applicants will be notified.