Job Description:
To implement maximum standards of food, service and accommodation to all customers. To assist in the general management of DOMO through planning, organising and holding regular meetings with all departments. Training and development of all floor staff. To stand in for the General Manager during periods of absence.
Requirements:
1. To ensure highest levels of service to all customers at DOMO.
2. To ensure that monthly forecasted food and beverage revenue figures are achieved.
3. To strictly adhere to established operating expenses and to ensure that costs are controlled.
4. To obtain and account for the settlement of all sales.
5. To handle voiding, correcting and changing of bills in accordance with the prescribed procedures.
6. To account for all bills – those used during the shift and those voided.
7. To identify and correct any errors.
8. To balance the day’s transactions to computer print-outs at the end of the shift.
9. To ensure that DOMO is managed efficiently according to the established concept statements.
10. To be hands on and present in all levels of the operation during service.
11. To assign responsibilities to the floor team and to check their performance periodically.
12. To conduct monthly inventory checks on all operating equipment and supplies.
13. To control the requisitioning, storage and careful use of all operating equipment and supplies.
14. To prepare staff rotas and post them on the Friday before the week they are due to start. To ensure adequate staff coverage and re-organise rotas in the event of absence.
15. To conduct or oversee daily pre-shift briefings to employees on preparation, service, menu, grooming and customer requirements.
16. To liase with the Kitchen and Reception on daily operations and quality control.
17. To handle guest complaints, requests and enquiries and to refer all of these to the Directors or General Manager as requested.
18. To establish and maintain good customer relations.
19. To maintain a daily management log and to communicate daily to all levels of management.
20. To support the training and development of all floor staff.
21. To liase with the reception team and assist in maximising table usage through planning and organisation.
22. To attend regular meetings with fellow managers to ensure continuity of standards and procedures and maintain a daily log.
23. To conduct staff performance appraisals with all front of house staff.
24. To ensure that all employees report for duty punctually and wearing the correct uniform.
25. To assist in the building of an efficient and cohesive team of staff by taking an active interest in their welfare, safety and development.
26. To carry out any other reasonable duties and responsibilities as assigned by management.
27. To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
