- Oversee overall day-to-day operations in the Dining Hall area, Pantry and Stewarding sections
- Ensure the outlet is run in an efficient manner and proper service is offered at all times
- Ensure all special requirements needed for service or food are prepared for and carried out for customers
- Handle customer feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively
- Keep the management /Chef updated on any food delay, complaints and customers feedback
- Manage restaurant inventory levels, handling purchasing of necessary items when necessary
- Manage restaurant environment, handle and schedule regular maintenance and upkeep of restaurant, such as pest control, servicing, etc
- Resolve any reservation and cashiering issues
- Handle restaurant petty cash disbursements and reimbursements
- Stand-in and cover duties of any area requiring support
- Schedule staff roster to ensure good and sufficient allocation of manpower for service
- Manage and train staff
- Perform any other job tasks assigned by the management
Requirements:
- Prior experience as Senior/ Restaurant Manager in Chinese restaurant
- Excellent personal presentation and interpersonal skills
- Confident, outgoing personality and positive attitude
- Ability to remain calm under pressure
- Able to cope in fast-paced environment with heavy volume
- Ability to multi-task
- Fluency in reading, writing and spoken English & Chinese / Mandarin – in order to liaise with Mandarin speaking associates
