Role:IT Service Desk Onsite Engineer
JD:
ob Summary:
The Onsite Support Engineer is responsible for delivering high-quality technical support and maintenance services to clients directly at their locations. This role encompasses a wide range of IT-related tasks, including troubleshooting, installation, configuration, and maintenance of hardware, software, and network systems. The successful candidate will demonstrate exceptional problem-solving skills, the ability to work independently, and a strong commitment to customer service.
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Key Responsibilities:
• Technical Support and Troubleshooting:
o Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
o Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
o Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
o Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
• Hardware and Software Management:
o Perform hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
o Install, configure, and update software applications and Windows operating systems.
o Ensure proper licensing and compliance with software regulations.
o Keep systems updated with the latest patches, updates, and security measures prior to machine deployment.
o Weekly Meeting room maintenance.
• Client Communication and Relationship Management:
o Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
o Maintain a professional and positive relationship with clients, ensuring high levels of satisfaction.
o Provide training and guidance to clients on the use of IT systems and applications.
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Qualifications:
• Education:
o Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
o Minimum of 2-3 years of experience in IT support or a related role.
o Proven experience with Windows and MS Office Application Support.
Skills:
o Strong troubleshooting and problem-solving skills.
o Excellent communication and interpersonal skills.
o Ability to work independently and manage time effectively.
o Knowledge of IT security principles and best practices.
o Proficiency with remote support tools and diagnostic utilities.
o Stock and Asset Management
o Basic networking TCP/IP, DNS, DHCP troubleshooting
• Certifications (If Any):
o Relevant certifications such CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.
