Location:
Paya Lebar or Chua Chu Kang
Working Hours:
Staggered shifts - 7:30 AM to 5:00 PM, 8:30 AM to 6:00 PM, or 9:00 AM to 6:30 PM
As a Helpdesk Ops Support Executive, you will play a crucial role in delivering exceptional IT support services to ensure business continuity. Your primary responsibilities will include providing accessible, timely, and effective technical support to resolve problems while ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide professional, efficient, and high-quality service to address IT-related problems and enhance user satisfaction.
- Be readily available to take incoming calls from users.
- Respond promptly to queries received via voicemail, email, or fax.
- Accurately assess and resolve user issues in a timely manner.
- Offer first-level support to troubleshoot and resolve technical problems effectively.
- Track incidents and provide first and second-level resolutions for all trouble calls, covering issues related to desktops, LAN, centralized infrastructure, Wide Area Network (WAN), and voice services.
- Coordinate employee user account administration, including activations, changes, and terminations.
- Ensure all IT service request calls are received, logged, and answered efficiently.
Requirements:
- Strong troubleshooting and technical problem-solving skills.
- Basic understanding of desktop, LAN, WAN, and voice services infrastructure.
- Excellent communication skills and customer service mindset.
- Ability to work on a rotating shift schedule.
To apply, simply click the "Apply" button or send your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.
