Senior Technical Services Engineer - Financial Services Industry (FSI)
We are looking for curious, and multi-faceted teammates who are driven to serve our customers. The right candidate will be excited by the opportunity to create impact both for our FSI customers, and influence MongoDB’s strategies and processes to scale exceptional FSI customer support.
- While experience with our product is not a prerequisite, a strong background in database management, with experience deploying and managing production databases in the Financial Services Industry is critical for the role.
- Exceptional communication skills and leadership presence, driving real-time solutions to problems where lost revenue, regulatory risks, and other concerns may be at play.
- Ability to think on your feet, remain calm under pressure, and prioritize successful customer outcomes
- Passion for being in a customer-facing technical role, delivering timely communications, calibrating communication style based on the audience
- Stakeholder management skills to confidently interface with FSI customers and other collaborators solve issues that may pose significant business risks
- Experience with Monitoring and Alerting, Backup and Recovery, Security, Data modeling, and Performance tuning for mission-critical production databases
- Experience analyzing issues holistically, from the application tier through the database, down to the storage leveraging:
- Experience with widely used Cloud platform data architectures and services
- Systems engineering knowledge in areas like Linux performance troubleshooting, memory management, I/O tuning, infrastructure configuration, etc.
- Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Familiarity with basic coding/scripting in one or more languages
- Experience with authentication systems such as LDAP, Kerberos, AD, etc.
- Desire and ability to rapidly learn a wide variety of new technical and collaboration skills, working well independently and with different teammates
- Fluency in conveying technical discussions in Mandarin is a bonus but not required, as we support a global and diverse customer base
