Our client is one of the leader in the semicon industry, they are seeking for a IT ops to join the team on a 12 month contract.
Job Description:
- Provide technical support and operations services for IT systems.
- Troubleshoot laptop/desktop, email, and software issues for end users.
- Offer helpdesk services for user inquiries and technical issue reporting via phone and email.
- Assess technical issues to determine if they can be resolved with the provided system access level; escalate unsolved cases to the appropriate team.
- Possess basic networking knowledge.
- Provide level 1 & 2 user support to end users and VIPs.
- Collaborate with vendor support contacts to resolve technical issues within the desktop environment.
- Communicate timely updates on issue status and resolution to stakeholders.
- Maintain user request updates for all reported incidents.
- Demonstrate clear communication skills and ability to work effectively in a team environment and to provide support across China and Taiwan
Requirements:
- Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
- Minimum 2 years of working experience in desktop support.
- Proficient in Microsoft Office applications (Outlook, Excel, etc).
- Required to provide support for Mandarin-speaking users in China and Taiwan. Knowledge of Mandarin dialect is essential.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)
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