Lead Management
- Sales enquires (through cold call, meeting, networking, and other channel):
- Start tracking every lead receives and follows up
- Ensure sales are closed
- Submit the report to management on lost sales (template will be provided)
- Basic analysis of leads collected and closed
Complaint Handling
- Helping stores to reply after carrying out an investigation
- Generate a complaint form for tracking and identify the root cause
- Able clients facing and to handle difficult clients
- Able to communicate with external parties – Consumers Association Of Singapore (CASE)
Conduct monthly Oline Contests
- Assist and pack the goodie bags when required
- Follow up with participants for prize collection
- Ensure the prize/voucher forms are documented and filed
Post Monthly Promotional Online
- Additionally, support additional posts when requested
- Occasionally, needs to help to shortlist products/services to be featured on social platform
--> Handle and retain existing customers to manage the account related activities
--> Provide accurate and timely information to Management
--> Other tasks eg. tradeshow, supplier events may be assigned as necessary according to organizational needs
Requirements
- Minimum O leve/Diploma in (any specialisation)
- At least 2 years of customer service experience
- Able to work independently, as well as part of a team and multi-task
- Aticulate and meticulous with good communication skills
- Good time-management skills
